• Do I have to create my own utility online account?

  Do I have to create my own utility online account? No. If Public Grid is able to complete your utility setup, you do not need to create your own online utility account. You will be able to view and pay your bills directly through your Public Grid Dashboard.Popular

• How long will it take to process my account?

  How long will it take to process my account? If your service start date is within 30 days, we’ll process your account within the next business days. Once your setup is successful, you’ll receive a confirmation email. If your start date is more than 30 days away, your account will be placed on hold until you’re within that 30-day window, since most utilities don’t allow service requests further in advance.Few readers

• Why did I receive an email asking for more documentation?

  Why did I receive an email asking for more documentation? Some utilities require additional documents (such as a photo ID or proof of residency) to complete your setup. This request may be sent if: The original documents weren’t received properly. The utility requires more documentation. Your first submission has not yet been processed. Please ensure all required documents are submitted using the provided link or email. If you’ve already submitted them, let us know so we can confirm wFew readers

• Why am I being asked for my SSN upon registration?

  Why am I being asked for my SSN upon registration? Some utilities require a Social Security Number (SSN) when opening a new account. Public Grid only uses your SSN to complete this setup and deletes it from our system once processing is finished.Few readers

• Why did I receive an email saying my address cannot be found on the mapping system?

  Why did I receive an email saying my address cannot be found on the mapping system? Some utilities use a mapping address that differs from your mailing address. If you received this message, first double-check that your address is correct. If it is, ask your property manager whether there is an alternate address you should use when setting up your electricity or gas account.Few readers