Q: Do I have to create my own utility online account?

<p><strong>Do I have to create my own utility online account?</strong></p> <p>No. If Public Grid is able to complete your utility setup, you do not need to create your own online utility account. You will be able to view and pay your bills directly through your Public Grid Dashboard.</p>

Q: How is my bill calculated?

<h3 id="howismybillcalculated">How is my bill calculated?</h3> <h3 id=""> </h3> <p>Your bill is based on:</p> <ol> <li><strong>Energy supply charges</strong> – the cost of electricity or gas you actually use (measured in kWh or therms) multiplied by your plan’s rate.</li> <li><strong>Delivery charges</strong> – set by your local utility, covering maintenance of wires, pipes, and infrastructure.</li> <li><strong>Taxes and fees</strong> – state/local regulatory charges.</li> </ol> <p>You’ll see a breakdown on every bill showing supply vs delivery.</p>

Question 1

Can I set up autopay?

Accepted Answer

Can I set up autopay?

Yes. Autopay ensures your bill is paid automatically each month. You can turn autopay on or off anytime in your account under your Profile > Payment Information

Question 2

Do I have to create my own utility online account?

Accepted Answer

Do I have to create my own utility online account?

No. If Public Grid is able to complete your utility setup, you do not need to create your own online utility account. You will be able to view and pay your bills directly through your Public Grid Dashboard.

Question 3

When and how will I receive my bill?

Accepted Answer

When and how will I receive my bill?

Your first bill will be generated within 30 to 45 days after your start service date, after that;
Bills are generated monthly, usually within 3–5 business days of your meter read.
You will receive a notification via email once a bill is available.
You can view and download bills anytime from your Public Grid account dashboard.

Where can I view my bill?

You can view your bill online in your account dashboard. We also send a copy to your registered email address.

Note: LADWP will bill every two months. At times, when your account is opened close to a bill cycle, you will be billed earlier than 30 days.

Question 4

How is my bill calculated?

Accepted Answer

How is my bill calculated?

Your bill is based on:

Energy supply charges – the cost of electricity or gas you actually use (measured in kWh or therms) multiplied by your plan’s rate.
Delivery charges – set by your local utility, covering maintenance of wires, pipes, and infrastructure.
Taxes and fees – state/local regulatory charges.

You’ll see a breakdown on every bill showing supply vs delivery.

Question 5

Who is Public Grid?

Accepted Answer

Who is Public Grid?

Public Grid is a software company that makes it easier for residents to set up and manage electricity accounts. We connect residents to programs that lower greenhouse gas (GHG) emissions and reduce electricity bills, all through one simple platform.

Question 6

Will I need to pay a deposit?

Accepted Answer

Will I need to pay a deposit?

Some customers may be asked for a deposit based on credit or utility requirements.
Deposits are held in your account and refunded after 12-36 months of on-time payments.
If you close your account sooner, the deposit will be applied to your final bill. Any excess will be refunded.

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