> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.onepublicgrid.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Why did I receive an email saying my address cannot be found on the mapping system?

**Why did I receive an email saying my address cannot be found on the mapping system?**

Some utilities use a mapping address that differs from your mailing address. If you received this message, first double-check that your address is correct. If it is, ask your property manager whether there is an alternate address you should use when setting up your electricity or gas account.