Articles on: Getting Started

Why did I receive an email saying my address cannot be found on the mapping system?

Why did I receive an email saying my address cannot be found on the mapping system?


Some utilities use a mapping address that differs from your mailing address. If you received this message, first double-check that your address is correct. If it is, ask your property manager whether there is an alternate address you should use when setting up your electricity or gas account.

Updated on: 09/09/2025

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