Why did I receive an email asking for more documentation?

Why did I receive an email asking for more documentation?

Some utilities require additional documents (such as a photo ID or proof of residency) to complete your setup. This request may be sent if:

• The original documents weren’t received properly.
• The utility requires more documentation.
• Your first submission has not yet been processed.

Please ensure all required documents are submitted using the provided link or email. If you’ve already submitted them, let us know so we can confirm with the utility or resolve any confusion.

Updated on: 09/09/2025